Recently, someone who is not my client posted my first one star yelp review. It through me for a loop. After careful consideration, I wrote this response to his review:
2/3/2016 Hi, All audience of this review,
I do not have a patient named Jeremy from Hacienda Heights (southern California). My practice is in San Mateo, California (northern California). I don't believe this is a "real" review of my practice.
Here Mother Teresa said :
People are unreasonable, irrational, and self-centered. Forgive them anyway.
If you are kind, people may accuse you of selfish, ulterior motives. Be kind anyway.
If you are successful, you will win some unfaithful friends and some genuine enemies. Succeed anyway.
If you are honest and sincere people may deceive you. Be honest and sincere anyway.
What you spend years creating, others could destroy overnight. Create anyway.
If you find serenity and happiness, some may be jealous. Be happy anyway.
The good you do today, will often be forgotten. Do good anyway.
Give the best you have, and it will never be enough. Give your best anyway.
In the final analysis, it is between you and God. It was never between you and them anyway.
Me, Dr. Tracy Ye, I say, "Be a lover, not a hater."
Anyone can write anything about a business in Yelp. It's super easy. But it's hard for a suffering patient to find a good doctor who really cares about them! So here is what I am telling myself every day: Be a lover, not a hater. And good is not good enough, be great. And I wake up each day determined to be a great doctor, who heals people and who cares about people.
To my dearest patients, you are the best in the world!
Appreciate your time!
Have you ever had someone misrepresent themselves and say bad things about you? How did you handle it? What did you do?
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